Faqs

1️⃣ What is Kobpy?

Kobpy is a Dutch online store offering a curated selection of products across multiple categories such as home, fitness, winter warmers, phone accessories, car & bike gadgets, supplements, and more. We focus on quality, affordability, and fast delivery.

2️⃣ Where are you located?

We are based in the Netherlands and ship orders throughout the country and the EU.

3️⃣ How long does shipping take?

Orders within the Netherlands typically arrive in 1–3 working days.
EU orders usually take 3–7 working days, depending on your location.

4️⃣ Do you offer tracking?

Yes, every order includes a tracking number so you can monitor your package from dispatch to delivery.

5️⃣ What payment methods do you accept?

We accept iDEAL, Credit Card, PayPal, Bancontact, Apple Pay, Google Pay, and other secure payment methods.

6️⃣ What is your return policy?

You have 30 days to return your item if you’re not satisfied. Products must be in original condition.
For returns, simply contact our support team and we’ll guide you through the process.

7️⃣ My product arrived damaged — what should I do?

No worries. Send us a photo and your order number, and we will arrange a free replacement or refund immediately.

8️⃣ Do you offer warranty?

Yes, all products come with a standard manufacturer’s warranty and are covered for defects. If anything is wrong, our team is always ready to help.

9️⃣ Can I cancel my order?

You can cancel your order if it has not yet been shipped.
Once shipped, you can return it after delivery.

🔟 How can I contact customer service?

You can contact us at:  📩 support@kobpy.com

Our team responds within 24 hours on working days.